The Hawaii Concierge

HAWAII

Activities & Concierge Service - MAUI IS OPEN

The recent fires have left scars, but the resolve to heal and rebuild is unshakable. It's worth noting that tourism is the very backbone of Maui's economy, contributing a staggering 80% to its economy. This industry supports countless families and individuals, providing jobs and livelihoods that are intrinsically tied to accommodations, dining, activities, and more. Already, the ripple effects of reduced travel are being felt throughout the community, casting a shadow of uncertainty over many lives. By visiting Maui you are directly contributing to the rejuvenation of local businesses, the protection of jobs, and the support of families who rely on tourism-related income. Lahaina Town is currently inaccessible as restoration endeavors are underway. However, West Maui will be reopening soon, ready to welcome visitors back and South Maui has been unaffected. Your involvement could significantly impact our journey towards recovery. By choosing Maui for your travel plans, you will not only experience the enchantment of the island but also directly contribute to the restoration of the community.

Hawaii Activities & Concierge Service

There are so many activities to do and so many things to see in beautiful Hawaii. The #1 thing we suggest is this: HAVE FUN! This is Hawaii -- the islands are meant to be explored; hike in a rainforest, take a helicopter tour, kayak, zipline, snorkel the pristine waters, take in the sunrise atop a volcano and then bike down, go to a luau and relax at the beach. We are here to guide you towards the best activities on the islands. We have personally done most of these excursions and we will strive to find the right fit for you and your family.

It is advisable to make your reservations for all tours prior to your arrival as many tours book up in advance. If your plans change, we offer a full refund when your cancellation is made within 48 hours of your scheduled activity (some restrictions may apply). We do not charge a fee to change reservations. To reach us in advance of your arrival, our direct line is 808-657-3778 or you can email us here. We look forward to assisting you with your vacation plans and making your trip to Hawaii very memorable. Our service is complimentary and our aloha spirit is abundant! Please order online today or call 808-657-3778. Please note, availability is limited and our site does not show live availability - we will do our best to confirm your chosen tour on the date requested. If you requested tour is not avaialbe we will reach out to you with an alternate tour provider and/or alternate tour date. Your credit card is not charged until all tours are confirmed.

Why Choose Us?

Happy People

In this day and age of recorded robot calls we know the importance of customer service and human interaction. We put a high value on going the extra mile and our customers and affiliates attest to that. We answer your calls and questions with a smile that can be heard and felt through the phone.

Great Tours

Our selection of offered tours has been carefully chosen by our team - they are our personal favorites and cover every range of budget. No matter if you plan on doing one tour or many, we will be happy to pair you with the excusions that fit your style, budget and ability.

Added Value

We are not just here to sell you activities. We are here to help you plan special moments and create memories that will last a lifetime. We are able to provide you with personal concierge assistance that goes above and beyond the average activity company. Our concierge service is complimentary with any activity booking.

Frequently Asked Questions

Why should I book with you?

1. Our staff is very knowledgeable on all islands and we have been in the business for over 17 years.
2. We do NOT charge a cancellation fee (see detailed cancellation policy below).
3. Timeshare tours are NOT required.
4. Excellent customer service is our number one goal.

How will I get my tickets?

Once your reservations are confirmed and paid in full you will receive your vouchers/tickets via email. If you are already on island and do not have access to a computer we will fax them to your resort. If you are staying at a condo and do not have access to a computer or fax we will be able to fax the voucher directly to the tour operator.

What if I lose my ticket?

If you lose your ticket, please call us at 877-747-7702 and we will send a replacement to you at no charge.

What if I want to cancel?

We DO NOT charge a cancellation fee. We offer a full refund for any activity as long as you notify us within the cancellation period. Most activities have a 48 hour cancellation period meaning that you will have to advise us of the cancellation at least 48 hour prior to the start of the activity. There are a few tour providers that require a 72 hour cancellation period, if this is the case it will be noted on your voucher. Please note: large groups may be subject to a longer cancellation period, if so you will be notified of this at the time of booking. Due to airline restrictions, those activities that include inter-island airfare are non-refundable once booked.

When should I make my reservations?

We suggest booking your tours as soon as you have booked your hotel or airline tickets. Some of the more popular activities sell out in advance so it is advisable to reserve your space prior to arrival. If your plans change for any reason, you may cancel without penalty or cancellation fees as long as you are within the cancellation period of 48-72 hours. (see cancellation information above).

What if I want to reschedule my activity to another day?

The reschedule period is the same as the cancellation period, you will need to notify us at least 48 hours in advance of your scheduled activity (72 hours or more in some cases) of your wish to reschedule. Tours that include inter-island airfare cannot be changed once booked.

How do I pay for my tickets?

If you make a reservation over the phone, we will obtain your credit card information at that time. If you reserve online your credit card information will be securely stored and your tours will be confirmed based on availability. We do not accept personal checks but if you would like to mail in a money order or cashier's check you may do so as long as it is mailed to us no later than three weeks prior to your departure.

How do I get directions to the activities that I have booked?

Once your reservation is paid in full, your vouchers along with directions will be emailed to you. We will make sure that all activities you book with us will fit into your schedule. We will take into account the location or your resort or condo, drive times and traffic.

Are taxes included?

Tax is not included in the rate shown on the site. Taxes vary for each activity. All activities charge 4.166% Hawaii General Excise Tax (4.712% for Oahu). Some water related activities charge an additional 2% - 3% for Harbor Fees and additinal fuel charges. Helicopter tours charge an additional fuel surcharge/airport fee.

Hawaii Activities & Concierge Service

Maui

The Valley Isle

Oahu

The Gathering Place

Hawaii

The Big Island

Kauai

The Garden Isle